Return and Exchange Policy

Change of heart or wrong pick, either way we'll sort it.

How it works 

Reach out to us within 7 days of receiving your hipshipp to start a return or exchange. Just drop us a message with your order number and what you'd like to do.

The bag needs to come back unused, with no visible wear and tear.

Once we've received it and given it a once-over, we'll process things from our end. No extra steps needed on yours.

Refunds

Refunds go back to your original payment method, credited within 7 to 10 working days once we've received the bag.

Exchanges

Want a different colour or a different bag instead? Same window, same condition, unused with no visible wear and tear. Just let us know what you'd like to swap it for when you reach out.

If the new pick costs more, we'll ask you to cover the difference. If it costs less, we'll refund the difference to your original payment method.

What we can't take back

Bags that have been used, or show visible wear and tear.

Cancellations

Orders may only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Need help

Drop us an email at hello@hipshipp.com and someone from our team will get back to you within 24 hours. We'll take it from there.

Contact Us

For any exchange-related requests or questions regarding your order, please contact our customer support team with your order number and relevant photos/videos.

By placing an order on our website, you agree to the terms outlined in this Return, Exchange & Refund Policy