Privacy Policy

This Privacy Policy describes how Hipshipp (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, use, or make a purchase from our website.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we may collect certain information about your device and interaction with the Site. Additionally, we collect information necessary to process your orders and provide services to you.

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

IP address
web browser type and version
time zone
device identifiers
cookies installed on your device
browsing actions and patterns on the Site

We refer to this automatically collected information as “Device Information.”

Device Information is collected using technologies such as:

Cookies – small data files placed on your device that often include an anonymous unique identifier.
Log files – which track actions occurring on the Site.
Web beacons, tags and pixels – electronic files used to record browsing behavior.

Order Information

When you make or attempt to make a purchase through the Site, we collect certain information from you, including:

name
billing address
shipping address
payment information
email address
phone number

This information is referred to as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

2. HOW WE COLLECT PERSONAL INFORMATION

We collect Personal Information through several methods, including:

when you place an order on the Site
when you subscribe to newsletters or marketing communications
when you contact customer support
through cookies, tracking technologies, and analytics tools
through third-party services integrated with the Site

Certain Personal Information may also be collected automatically through the use of analytics technologies or advertising platforms.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use the Personal Information collected through the Site for legitimate business purposes, including but not limited to:

processing and fulfilling orders placed through the Site
verifying and processing payments
arranging shipping and delivery
communicating with customers regarding orders or inquiries
detecting and preventing fraud or unauthorized transactions
improving and optimizing the functionality and performance of the Site
conducting internal analytics and research
providing marketing communications and promotional offers, where permitted by law

We process Personal Information only to the extent necessary to provide our services and operate our business.

4. SHARING PERSONAL INFORMATION

We may share your Personal Information with third parties in order to facilitate our services and operate the Site effectively.

These third parties may include:

E-commerce platform providers
Our online store is hosted on Shopify, which provides the platform that allows us to sell our products and services.

Payment processors
Payment gateways are used to securely process transactions made through the Site.

Shipping and logistics partners
Your shipping address and contact details may be shared with courier providers in order to deliver your orders.

Analytics and marketing providers
We may use services such as analytics or advertising platforms to understand how users interact with the Site and to provide relevant marketing.

These third parties are permitted to use your Personal Information only to the extent necessary to perform services on our behalf.

We may also disclose Personal Information where required to comply with applicable laws, legal obligations, court orders, or governmental requests.

5. BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide targeted advertisements or marketing communications that may be relevant to your interests.

This may involve the use of cookies, pixels, or similar technologies that track browsing behavior across websites.

You may opt out of certain targeted advertising services through the settings provided by those platforms.

6. COOKIES AND TRACKING TECHNOLOGIES

The Site uses cookies and similar technologies to enhance user experience and improve the functionality of the website.

Cookies may be used for purposes including:

maintaining shopping cart functionality
remembering user preferences
analyzing website traffic and behavior
supporting marketing and advertising campaigns

You may control or disable cookies through your browser settings; however, doing so may affect certain functionalities of the Site.

7. DATA RETENTION

We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

processing orders and transactions
complying with legal and regulatory obligations
resolving disputes
enforcing our agreements

Order information may be retained for accounting, taxation, or legal compliance purposes.

8. SECURITY OF INFORMATION

We implement commercially reasonable security measures designed to protect Personal Information from unauthorized access, misuse, alteration, or disclosure.

Payment transactions are processed through secure encrypted payment gateways, and we do not store sensitive payment card details on our servers.

While we take reasonable steps to protect Personal Information, no method of transmission over the Internet or electronic storage is entirely secure.

9. YOUR RIGHTS

Subject to applicable laws, you may have the right to:

request access to the Personal Information we hold about you
request correction of inaccurate or incomplete information
request deletion of your Personal Information
withdraw consent for marketing communications

Requests relating to Personal Information may be submitted through the contact details provided below.

10. THIRD-PARTY WEBSITES

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.

Users are encouraged to review the privacy policies of third-party websites before providing any personal information.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time in order to reflect changes to our practices, operational requirements, or applicable laws.

Any updates will be posted on this page with the revised “Last updated” date.

Continued use of the Site after such modifications constitutes acceptance of the updated Privacy Policy.